REFUND POLICY

 

Returns & Refunds

We hope you’ll be happy with your Johnny Szymanski purchase. If something isn’t quite right, the information below explains your options.

Online Purchases

If you’ve purchased from johnnyszymanski.com, you can return your order within 14 days of receiving it for a refund or exchange.

Items must be unworn, unused and returned in their original condition, with all original tags attached.

To arrange a return, please contact us within 14 days of receiving your order. Once your return has been accepted, we’ll provide instructions on how and where to send it.

Unless an item is faulty or we have made an error with your order, return postage is the responsibility of the customer. We recommend using a tracked service, as returned items remain your responsibility until they reach us.

Once we’ve received and inspected your return, approved refunds will be made to your original payment method. Please allow a few working days for your bank or card provider to process the refund.

Your statutory cancellation rights for online purchases are not affected by this policy.

In-Store Purchases

For purchases made at our Frome store, we offer an exchange or store credit within 14 days of purchase.

Items must be unworn, unused and returned in their original condition, with all original tags attached and proof of purchase.

We do not offer refunds for change-of-mind purchases made in store.

This does not affect your statutory rights if an item is faulty, not as described or not fit for purpose.

Sale Items

Sale items purchased online can be returned in accordance with our online returns policy.

Sale items purchased in store can be exchanged or returned for store credit within 14 days, unless clearly stated as final sale at the time of purchase.

Made-to-Measure, Altered & Personalised Items

Made-to-measure, personalised or altered garments are made or adjusted specifically for you and cannot be returned or exchanged for change of mind.

If there is a problem with a made-to-measure, personalised or altered garment, please contact us and we’ll work with you to put it right. Your statutory rights in relation to faulty goods are not affected.

Faulty or Incorrect Items

If an item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Where appropriate, we’ll arrange a repair, replacement or refund in accordance with your statutory rights. Where a return is required because an item is faulty or we have made an error, we’ll cover reasonable return postage costs.

Exchanges

If you’d like a different size or another item, please contact us and we’ll do our best to arrange an exchange, subject to availability.

Because we produce in small quantities, we can’t guarantee that another size or style will still be available.

International Returns

International online orders can be returned within the same 14-day period. Return shipping costs and any associated charges are the responsibility of the customer unless the item is faulty or we have made an error with your order.

Please clearly mark return parcels as RETURNED GOODS where appropriate to help avoid unnecessary customs charges.

How to Make a Return

To arrange a return or exchange, please contact us at store@johnnyszymanski.com with your order number and details of the item you’d like to return.

We’ll then send you the relevant return instructions.