Johnny Szymanski Returns and Refund Policy
We hope that you are 100% satisfied with your purchase, but if you're not, then here is what you can do.
You have 14 days from the date of purchase to notify us (firstname.lastname@example.org) that you would like to return the item, either for a refund, exchange or credit note. This includes sale items. You then have 14 days to return the item to us. We recommend using a recorded delivery service.
N.B. If either 14 day period has lapsed then unfortunately a refund/exchange/credit note will not be possible.
IN STORE PURCHASES
All items sold in store are sold as seen and therefore unless the item is faulty, we do not offer returns should you change your mind, however you are able to exchange or take a credit note. If it is a sale item, we will only offer a refund/exchange if the item is faulty.
CUSTOM MADE ITEMS
Should there be an issue with your custom made purchase, you have 14 day from the date you receive it to let us know (email@example.com). Once the issue has been identified, we will make all efforts to correct it and get the items back to you. If you are still not happy then you will be issued with a credit note for the value of the purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
If the item is bought in store then we only offer a refund/exchange if the item is faulty. If it was bought online then the 14 day policy (above) applies.
Exchanges (if applicable)
If you are eligible for an exchange then please send us an email at email@example.com and send your item to: Johnny Szymanski, 21 Cheap Street, Frome, BA11 1BN
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, you should mail your product to: Johnny Szymanski, 21 Cheap Street, Frome, BA11 1BN
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.